[Last Published: 21 April 2021]
1. Overview
1.1. For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. In following established codes of practice in the area of responsible gambling, we have developed this policy to communicate our approach to responsible gambling and minimising harm to consumers who may be vulnerable to problem gambling. Our betting operations are governed by this policy and a code of practice.
2. What is Responsible Gambling?
2.1. “Responsible Gambling” is the concept that a person gambles for pleasure and entertainment whilst being fully aware of the risks, controls their gambling behaviour, and balances other aspects of their life so that gambling does not cause any harm to self or others.
2.2. “Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimised, and if harm does occur it is adequately managed.
2.3. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.
2.4. Responsible Gambling has regard to the context in which gambling occurs, the inducements made to gamble, the way the gambling service operates and the integrity of the gambling operator.
2.5. The aim is to enable persons to make informed decisions about their participation in gambling and, if harm has occurred, to access gambling help services.
2.6. We encourage our customers to take responsibility for their gambling activities.
3. What is Problem Gambling?
3.1. Problem gambling occurs where a vulnerable consumer lacks control over their gambling, particularly the scope and frequency of gambling, the amount of money gambled and the amount of time devoted to gambling. The negative consequences of problem gambling may include;
3.1.1. the gambler suffering excessive financial losses relative to the gambler’s means;
3.1.2. adverse personal effects on the gambler and/or their family;
3.1.3. adverse affects on employment and work performance; and
3.1.4. other costs which are borne by the community.
4. Customer Care Principles and Responsible Gambling
4.1. We aim to consistently care for our customers and promote responsible gambling practices.
4.2. For the vast majority of people, the attraction to test one’s judgement or luck does not create problems. Gambling generally should be a pleasurable form of entertainment.
4.3. The aim is to achieve a balanced approach in the provision of wagering services, taking account of the interests of our customers, the community at large and us as the wagering operator.
5. Responsible Gambling Policy
5.1. We are committed to sharing responsibility with Governments and communities, in helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are;
5.1.1. allowing our customers to self-exclude (either temporarily or permanently) from betting with us
5.1.2. allowing our customers to set limits on their spending and depositing over a period of time
5.1.3. providing Responsible Gambling information and messages to our customers
5.1.4. training our staff about Responsible Gambling at induction and at least every 2 years
5.1.5. referring our customers who are at risk of problem gambling to gambling-related support services.
5.2. We aim to achieve the following outcomes:
5.2.1. minimising the extent of gambling related harm to individuals and the broader community;
5.2.2. enabling customers to make informed decisions about their gambling practices;
5.2.3. enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
5.2.4. promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices; and
5.2.5. ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.
6. Minors
6.1. As a responsible operator, we are committed to maintaining our reputation by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.
7. Filtering Options
7.1. Certain filtering options can be enabled to prohibit underage persons from entering the online sports betting software, as the minimum legal age to gamble is 18 years. List of filtering options available for download can be accessed through these sites:
8. Where to Get Help
8.1. You can call Amity Community Services Inc. on (08) 8944 6565
8.2. You can call the Gambling Helpline on 1800 858 858 or visit www.gamblinghelponline.org.au
8.3. www.gamblinghelp.nsw.gov.au
8.4. Gambler's Anonymous Australia (www.gaaustralia.org.au)
8.5. Alternatively you can contact the Customer Service Manager through [email protected] for other gambling support providers in your area.
9. Self-Exclusion
9.1. If you feel that you are losing control of your play and would like help in restricting your access to our betting platforms, we offer you the following options to set a voluntary self-exclusion period by contacting [email protected] with the details of their account details and period of self-exclusion.
9.2. Additionally you are to fill out the form on the link below to ensure your exclusion is recorded by the NT Racing Commission:
9.3. Once the request has been verified, Moneyball will enforce a self-exclusion period immediately. Moneyball will not consider any requests to cancel this request within 7 days. Please note: If a player chooses to opt for a self-exclusion period, Moneyball.com.au Management reserves the right to keep all accounts closed indefinitely.
9.4. We strongly recommend that you also complete the self-exclusion process with other licensed operators.
9.5. Some jurisdictions such as South Australia have Barring Orders available. Please contact our Customer Support team if you would like further information about this.
9.6. Additionally each State and Territory have appropriate measures in place to assist their respective residence.
10. Deposit Limits
10.1 We allow a customer to set personal deposit limits. We allow 24 hour, 7 day and 28 day deposit limits. The effect of each of these is that once a limit has been set, no further deposits will be allowed on a customer’s account during the selected period. As example, if you set a 7 day limit, you will not be permitted to make any deposits within that chosen 7 day period.
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