There may be a few reasons why you’re having difficulty depositing funds into your Moneyball account:
Do you have enough funds?
It may seem obvious, but please double check you have enough funds available to make a deposit into your Moneyball account.
Have you reached your deposit limit?
If you've set a deposit limit, you won't be able to deposit more than your limit for that particular period.
Are the card details correct?
Have you been issued a new card? In most cases, the details will be slightly different, so please double check your card number, expiry date and CVC/CVV match what you've entered. Otherwise you'll need to add your new card as a separate payment option.
Have you completed your card's security code/prompt?
Some cards such as Visa or Mastercard may require you to complete a security prompt before completing a transaction. Please make sure you have entered the correct code or password before submitting your deposit attempt.
For more information on 3D Security please check out the below links:
Does your financial institution block betting transactions?
Some financial institutions have chosen to reject transactions made to betting companies. Please check with your bank to find out. If you are affected, consider using an alternative method.
The following financial institutions may prohibit using their cards for betting purposes:
Bank of Queensland
Are you using an invalid card type?
We're not able to accept some cards. These include international cards such as American Express (AMEX), Diners Club, or any preloaded debit cards such as a Auspost Every Day Mastercard.
Still not working?We recommend you get in touch with the card issuer to find out why you're having issues.