There may be a few reasons why you’re having difficulty depositing funds into your Moneyball account:
Do you have enough funds?
It may seem obvious, but please double check you have enough funds available to make a deposit into your Moneyball account.
Have you reached your deposit limit?
If you have set a deposit limit, you cannot deposit more than your limit for that particular period. If you have multiple deposit limits, you cannot exceed any of those limits.
Are the card details correct?
Have you been issued a shiny new card? In most cases, the details will be different, so double check your card number, expiry date and CVC/CVV still matches. Otherwise you'll need to add your new card as a separate payment option.
Please make sure you're filling out your card details in the correct section.
Have you completed your card's security code/prompt?
Some cards such as Visa or Mastercard may require you to complete a security prompt before completing a transaction. Please make sure you have entered the correct code or password before submitting your deposit attempt.
For more information on 3D Security please check out the below links:
Does your financial institution block betting transactions?
Some financial institutions have chosen to reject transactions made to betting companies. Please check with your bank to find out. If you are affected, consider using an alternative method.
The following financial institutions may prohibit using their cards for betting purposes:
American Express (AMEX)
Bank of Queensland
Still not working?We recommend you get in touch with the card issuer to find out why you're having issues.