There may be a few reasons why you're unable to withdraw your funds. Please consider the following:
Have you verified your account?
Unverified accounts cannot make withdrawals until the necessary verification steps are completed. Please provide relevant ID and complete the verification process as prompted by our correspondence.
Please note, accounts not verified within 14 days of creation may be suspended. Contact our support team at [email protected] to have your account re-opened if this has happened.
Have you turned over your deposit?
Any deposits must be turned over (any amount not utilised to place bets) before being able to be withdrawn.
Please be aware of our turnover requirements. More information is available in our General Terms and Conditions.
Have you changed your password?
For security reasons, if you have changed your password, you will need to wait 48 hours before you are able to withdraw.