If you've recently made a deposit, but it's not reflecting in your Moneyball account wallet, please check out the below information:
Did you exit before the deposit screen read 'Success'?
If you've accidentally left the deposit screen before the 'Success' indicator displays, the transaction has not been completed. Not to worry, your deposited funds will bounce and arrive back in your bank account within an hour's time.
To make sure your funds are processed properly next time, be sure to wait until the 'Success' indicator displays. Then you'll be good to go!
Are you competing your bank app's payment authentication?
Cards such as Visa or Mastercard may have an additional security step that is to be competed before transactions are finalised.
You'll be prompted to enter a security code as generated by your bank app, and if left uncompleted or entered incorrectly, your funds may not be fully processed. Your deposit should return to your card within an hour's time if this is the case.
Having issues depositing all together? View our article 'Why can't I make a deposit?'.
If you're still having issues, reach out to the team on live chat, or shoot us an email to firstname.lastname@example.org.