Formal complaint

Moneyball ensures all complaints are dealt with in a fair and timely manner. We encourage you to come forward if you are dissatisfied with an outcome, process or our service. 

You can make a complaint via the following options:

1. Moneyball App (logged in or logged out)
2. Webform

Through the Moneyball App:

1. Be logged into the App.
2. Click 'More' and select 'Email Support & Feedback'
3. Set the topic as 'Make a formal complaint' and provide all relevant details.

If you are unable to log into the app, you can contact our team from the login screen:

1. On the login screen, click the question mark icon on your right.
2. Fill in your details accordingly
3. Set the topic as 'Make a formal complaint' and provide all relevant details.

Directly via the Complaints link:

Make a formal complaint